1. Introduction
Next Level Publishing (“NLP”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, and profile details provided during registration or onboarding.
- Content Data: Audio recordings, manuscript text, book cover designs, and other creative content you upload or generate on the platform.
- Payment Information: Billing details processed securely by our payment processors (e.g., Stripe). We do not store full card numbers.
- Usage Data: Log data, device information, IP addresses, browser type, pages visited, and interactions with the platform.
- Communications: Messages you send to our support team or via in-app feedback forms.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the platform and its features.
- Process transactions and send billing-related communications.
- Personalize your experience and tailor AI-generated content.
- Send product updates, announcements, and promotional content (opt-out available).
- Detect and prevent fraud, abuse, or violations of our Terms of Service.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third-party service providers (hosting, analytics, payment processing, AI APIs) who are contractually obligated to protect it. We may also disclose information when required by law or to protect our legal rights.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us. Some data may be retained for legal compliance purposes.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.
7. Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.
8. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, contact us immediately.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@nextlevelpublishing.com.
10. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent in-app notice. Continued use of the platform following such notice constitutes acceptance.
12. Contact Us
For privacy-related inquiries, reach us at privacy@nextlevelpublishing.com.